Ordering of Repeat Medications
From 4th July 2016 we will no longer accept prescription requests from the Chemist. You can only order medication by
1. Placing your repeat medication slip in the box located in the waiting area
2. Order online via our practice website at www.burnbankmedicalcentre.co.uk
3. Telephoning our new prescription voicemail system 01698 456622 (available 24 hours a day, 7 days a week)
It is estimated that over £15 million pounds worth of prescribed medication in Scotland is wasted each year. We all have a part to play in reducing this.
OUR LATEST PATIENT SURVEY CAN BE VIEWED BY ACCESSING www.healthcareexperienceresults.org and typing in Burnbank Medical Centre into the search box. Comments and suggestions are always welcome. Please write to Claire Murdoch, Practice Manager
All practices are contracted to provide “essential services”, that is basic treatment of ill people. We also provide the following “additional services”:
If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below
It is important to make this initial appointment as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travel Health Questionnaire
To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.
Travelling in Europe
If you are travelling to Europe a very useful booklet has been published with advice and guidance to help you get the most out of your holiday. To visit please click:- http://ec.europa.eu/publications/booklets/eu_glance/86/en.pdf (this is a large document and may take a minute or two to view)
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
NON NHS FEES 2018-2019 - BURNBANK MEDICAL CENTRE, HAMILTON
The National Health Service provides most health care to most people free of charge, but there are exceptions. The NHS does not employ GPs. GPs have a contract with the Health Board to provide NHS general medical services for their patients. Sometimes, however GPs are asked to provide additional services, which fall outside their contract with the NHS, and in these circumstances, they are entitled to make a reasonable charge for providing them.
The British Medical Association suggests fees for non NHS work which is not covered under a GPs NHS contract to help GPs set their own professional fees. However these fees are guidelines only and a Doctor is not obliged to charge the rates suggested.
Please allow 3 working days before collecting a form or letter to give the GP time to complete the form or have it typed.
LGV/HGV/PCV/PSV/Taxi Driver/Elderly Driver Fitness - currently not providing these £80.00
Insurance Claim Forms/Holiday Cancellation Forms £20.00
Local Authority Letters – Housing/Garden etc £15.00
Private Insurance Line £10.00
Criminal Injuries Claim Form £40.00
Employment Medical – Private Employer £100.00
Employment Medical – Local Authority £68.00
Employment Medical – NHS £35.00
Fitness to Travel Letter £20.00
Vaccination Certificate £10.00
Letter from Doctor - regarding prescribed medication for going on holiday/other matters not
covered under General Medical Services £15.00
Power of Attorney – completion of form by usual GP in the surgery £80.00
Power of Attorney - completion of form by usual GP at home £100.00
Access to Medical Records – viewing only £0.00
Access to Medical Records – electronic records only £0.00
Access to Medical Records – paper and electronic records £0.00
Firearms Licence Form £20.00
How to Complain
Burnbank Medical Centre take care to ensure your personal information is only accessible to authorised people. Our staff have a legal and contractual duty to keep personal health information secure and confidential. In order to find out more about current data protection legislation and how to process your information please refer below.
Data Protection Notice – Burnbank Medical Centre, Hamilton
We use personal information on different groups of individuals including:
The personal information we use includes information that identifies you like your name, address, date of birth and postcode.
We also use more sensitive types of personal information, including information about racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic and biometric data, health; sex life or sexual orientation.
The information we use can relate to personal and family details; education, training and employment details; financial details; lifestyle and social circumstances; goods and services; visual images; details held in the patient record; responses to surveys.
Under the 1978 Act Burnbank Medical Centre has the statutory responsibility to provide or arrange for the provision of a range of healthcare, health improvement and health protection services. We are given these tasks so that we can help to promote the improvement of the physical and mental health of the people of Burnbank Medical Centre and assist in operating a comprehensive and integrated national health service in Scotland.
We use personal information to enable us to provide healthcare services for patients, data matching under the national fraud initiative; research; supporting and managing our employees; maintaining our accounts and records and the use of CCTV systems for crime prevention.
Burnbank Medical Centre as data controllers, are required to have a legal basis when using personal information. Burnbank Medical Centre considers that performance of our tasks and functions are in the public interest. So when using personal information our legal basis is usually that its use is necessary for the performance of a task carried out in the public interest, or in the exercise of official authority vested in us. In some situations we may rely on a different legal basis; for example, when we are using personal information to pay a supplier, our legal basis is that its use is necessary for the purposes of our legitimate interests as a buyer of goods and services. Another example would be for compliance with a legal obligation to which Burnbank Medical Centre is subject to, for example under the Public Health etc (Scotland) Act 2008 we are required to notify Health Protection Scotland when someone contracts a specific disease.
When we are using more sensitive types of personal information, including health information, our legal basis is usually that the use is necessary:
On rare occasions we may rely on your explicit consent as our legal basis for using your personal information. When we do this we will explain what it means, and the rights that are available, to you. You should be aware that we will continue to ask for your consent for other things like taking part in a drug trial, or when you are having an operation.
When you do not provide information directly to us, we receive it from other individuals and organisations involved in the delivery of health and care services in Scotland. These include other NHS Boards and primary care contractors such as GPs, dentists, pharmacists and opticians; other public bodies e.g. Local Authorities and suppliers of goods and services.
Depending on the situation, where necessary we will share appropriate, relevant and proportionate personal information in compliance with the law, with the following:
It is sometimes necessary to transfer personal health information overseas for example if you require urgent medical treatment abroad. When this is needed information may be transferred to countries or territories around the world. Any transfers made will be in full compliance with NHSScotland Information Security Policy.
Within Burnbank Medical Centre we keep personal information as set out in the Scottish Government Records Management: NHS Code of Practice (Scotland) Version 2.1 January 2012. The NHS Code of Practice sets out minimum retention periods for information, including personal information, held in different types of records including personal health records and administrative records. As directed by the Scottish Government in the Records Management Code of Practice; Annex B – Health Records, Annex C – Administration Records, we maintain a retention schedule detailing the minimum retention period for the information and procedures for the safe disposal of personal information.
We take care to ensure your personal information is only accessible to authorised people. Our staff have a legal and contractual duty to keep personal health information secure, and confidential. The following security measures are in place to protect personal information:
This section contains a description of your data protection rights within Burnbank Medical Centre
The right to be informed
Burnbank Medical Centre must explain how we use your personal information. We use a number of ways to communicate how personal information is used, including:
The right of access
You have the right to access your own personal information.
This right includes making you aware of what information we hold along with the opportunity to satisfy you that we are using your information fairly and legally.
You have the right to obtain:
Although we must provide this information free of charge, if your request is considered unfounded or excessive, or if you request the same information more than once, we may charge a reasonable fee.
If you would like to access your personal information, you can do this by contacting the service responsible for your care.
Once we have details of your request and you have provided us with enough information for us to locate your personal information, we will respond to your request without delay, within one month (30 days). However If your request is complex we may take longer, by up to two months, to respond. If this is the case we will tell you and explain the reason for the delay.
The right to rectification
If the personal information we hold about you is inaccurate or incomplete you have the right to have this corrected.
If it is agreed that your personal information is inaccurate or incomplete we will aim to amend your records accordingly, normally within one month, or within two months where the request is complex. However, we will contact you as quickly as possible to explain this further if the need to extend our timescales applies to your request. Unless there is a risk to patient safety, we can restrict access to your records to ensure that the inaccurate or incomplete information is not used until amended.
If for any reason we have shared your information with anyone else, perhaps during a referral to another service for example, we will notify them of the changes required so that we can ensure their records are accurate.
If on consideration of your request Burnbank Medical Centre does not consider the personal information to be inaccurate then we will add a comment to your record stating your concerns about the information. If this is case we will contact you within one month to explain our reasons for this.
If you are unhappy about how Burnbank Medical Centre has responded to your request for rectification we will provide you with information on how you can complain to the Information Commissioner’s Office, or how to take legal action.
The right to object
When Burnbank Medical Centre is processing your personal information for the purpose of the performance of a task carried out in the public interest or in the exercise of official authority you have the right to object to the processing and also seek that further processing of your personal information is restricted. Provided Burnbank Medical Centre can demonstrate compelling legitimate grounds for processing your personal information, for instance; patient safety or for evidence to support legal claims, your right will not be upheld.
There are other rights under current Data Protection Law however these rights only apply in certain circumstances. If you wish further information on these rights go to www.ico.org.uk
The right to complain
Burnbank Medical Centre employ a Data Protection Officer (DPO) to check that we handle personal information in a way that meets data protection law. If you are unhappy with the way in which we use your personal information please tell our Data Protection Officer using the contact details below.
Mrs Claire Murdoch
Burnbank Medical Centre
18 Burnbank Centre
Hamilton ML3 0NQ
You also have the right to complain about how we use your personal information to the Information Commissioner’s Office (ICO). Details about this are on their website at www.ico.org.uk.
This leaflet is available in other languages. Please visit Burnbank Medical Centre’s public website for further details. www.burnbankmedicalcentre.co.uk
Investigation results may be given by reception staff or our results administrator once they have been viewed by a doctor. The doctor will usually advise staff of your results, allowing information to be passed to you over the telephone.
For reasons of patient confidentiality please call personally for results preferably between 1.00pm and 5.00pm (from Monday 2nd July) We do not give out results at our reception desk to maintain patient confidentiality.
Please ensure that the specimen containers are properly labelled and handed over at our reception desk.
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